eKelner je digitalni servis namijenjen ugostiteljskim objektima.
Omogućuje kupcima da jednostavno i brzo naruče svoju narudžbu preko mobilnog uređaja.
Naša usluga digitalnog naručivanja u ugostiteljskim objektima ne samo da štedi novac na troškovima , već i poboljšava iskustvo kupaca omogućavajući bržu uslugu i točne narudžbe. Kupci mogu lako prilagoditi svoje narudžbe, postaviti posebne zahtjeve kroz sustav eKelner.
Prilikom naručivanja narudžbe putem eKelner sustava nije potrebna prethodna instalacija aplikacije na uređaj korisnika. Time se značajno ubrzava proces naručivanja.
Povećanje zadovoljstva gostiju zbog bržeg postupka naručivanja i usluživanja.
Olakšavanje posla osoblju boljim uvidom u stanje narudžbi.
Za korištenje sustava naručivanja eKelner nije potrebna nabavka posebne opreme za objekt. Sustav je moguće koristi na već postojećoj opremi.
Erland
Owner
Inovative
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I decided to introduce QR code ordering in my café. After overcoming some technical challenges. I noticed an increase in orders and a decrease in counter queues. Guests quickly embraced the new technology, and the café’s atmosphere remained welcoming. In short, QR ordering enhanced the overall guest experience and modernized our operations.
Doris
Guest
Firstly sceptical then thrilled
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When I first learned that my favorite café now offered ordering through QR codes, I was a bit skeptical. I was used to the traditional way of ordering at the counter, but I decided to give something new a try.
I scanned the QR code on my table using my smartphone, and the app guided me through a simple ordering process. It was a quick and intuitive step, and soon enough, I received a confirmation of my order.
After a few minutes, the waiter brought my drink, and all without any waiting in line. It was a refreshing experience, especially because I had more time to enjoy conversations with friends instead of waiting.
I like that I can order when I want, without waiting for a waiter’s availability. Also, the app allows me to explore the diverse menu and discover new dishes or drinks.
Initially, I was concerned about losing the personal touch that comes with traditional ordering, but I realized that the waitstaff remains friendly and approachable. Now, I often use QR ordering because it gives me more autonomy and efficiency, enhancing my overall café experience.
Alex
Waiter
Makes my job easier
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The introduction of QR code ordering in our café brought several challenges but also surprisingly positive changes to my role as a waiter.
When we first introduced this service, I noticed that guests were curious but somewhat uncertain about the new technology. I was ready to help them navigate, explaining the steps and providing support to those opting for QR ordering.
One of the advantages I observed is the reduction of crowds at the counter. Instead of constantly dealing with orders and payments, I can now pay more attention to guests at the tables. Additionally, we fulfill orders more quickly as they are received electronically, meaning less waiting time for guests.
Of course, there were challenges, especially initially when some guests felt lost or unsure. However, workshops we organized and continuous support aimed at guests helped ease the transition. Now, I notice that the majority of guests feel increasingly comfortable with QR ordering.
© 2023
